When will I receive my order?
Orders will be processed within 3 days of receipt of payment. All orders will ship via UPS Ground in the continental US and a tracking number will be emailed upon dispatch. For items shipping outside of the US, please allow additional shipping time. A tracking number will be emailed upon dispatch.
What is your policy for refunds or exchanges?
We do not offer refunds, only exchange or store credit. If for some reason you are unhappy with your order, please notify us within seven days at firstname.lastname@example.org. You will get store credit, or an exchange for equal value. If you receive an item that has broken during shipping, please send a photo to the above email. We will replace it as soon as possible.
Here at Amelia we strongly believe in the intimacy and unique-ness of creating things by hand. Since each item is hand made, slight variations will occur from piece to piece. This could mean shade variations on hand dyed items; non-uniform shapes or other texture on ceramic items. Like people and snowflakes - each handmade item is unique. We feel that adds to the character and value of our items. If you would like to buy a matching set of something, please add a note at checkout and we will try to accommodate you.
Since Amelia BK is a small scale operation, small batch production makes it easier to control the variables that go into each formula to produce more consistent results. Since all herbs and oils used are from organic and sometimes local sources, there is always a slight possiblity of variation from batch to batch due to grow seasons, soil conditions, etc. If for any reason you are unhappy with your product, email us: email@example.com and we will issue and store credit or exchange. Be detailed - all feedback helps us to improve our process and product!
Do you take custom orders or commmisions?
While AmeliaBK is currently a one-woman show, I do have time occasionally to take on a custom project. If you have a proposal, please email me: Erica@ameliabk.com. Time and resources permitting, I would love to create with/for you!